k8999 Terms and Conditions

1 Introduction and General Acceptance

These Terms and Conditions ("Terms") govern the use of the k8999 platform and all its associated services. By accessing the k8999 website or using any of its services, you are automatically considered to have agreed to all provisions of these Terms.

k8999 is a secure and reliable online gaming platform operated specifically for players in Bangladesh. Our services include sports betting, live casino, slots, e-sports and other gaming products.

k8999 reserves the right to amend these Terms at any time, with or without prior notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Account Registration and Management

To participate on k8999, each user must create a valid account. A person may operate only one account. Creating multiple accounts is strictly prohibited and may result in account forfeiture.

2.1 Information Provided at Registration

At the time of account registration, you must provide accurate and up-to-date information, including:

• Full legal name (as per national ID card or passport)
• Date of birth (for age verification)
• Valid email address
• Details of your preferred payment method

2.2 Account Security

You are solely responsible for keeping your account secure. Your password must not be shared with anyone and your login details must be kept confidential. No k8999 staff member will ever ask for your password.

2.3 Account Verification (KYC)

k8999 may request identity verification (Know Your Customer / KYC) at any time. Required documents may need to be submitted before a withdrawal request is processed. Required documents may include: national ID card, passport, bank statement or proof of mobile banking transactions.

3 Age and Eligibility Requirements

k8999 services are available only to individuals aged 21 or above. This platform is operated for those aged 21+ only. Registration by minors is strictly prohibited.

By registering, you confirm that:

• You are at least 21 years of age
• You are participating on this platform voluntarily and with full awareness
• There are no legal restrictions preventing you from participating in online gaming in your area
• You are not acting on behalf of or as a representative of another person

4 Deposit and Withdrawal Rules

4.1 Deposit Terms

The following payment methods can be used to deposit funds into k8999: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 for each method.

Deposited funds must be sent from an account registered in your name. Funds sent from third-party accounts are not accepted and will be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. However, withdrawals may be delayed if KYC verification has not been completed.

• Withdrawal funds will only be sent to the same payment method used for the deposit
• Withdrawals may be delayed or suspended in cases of suspicious activity
• Large withdrawal amounts may be kept under review while the account verification process is ongoing
• k8999 reserves the right to reject a withdrawal request without giving a reason if there is concern of fraud

4.3 Transaction Responsibility

The user is solely responsible for providing accurate information for transactions. k8999 will not be held liable for funds lost due to incorrect information. For any transaction-related issues, please contact our 24/7 live chat support.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. A wagering requirement of 25 times (25x) applies to this bonus.

5.2 General Bonus Terms

• A bonus is applicable only once and to one account
• Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering is completed
• Certain games do not contribute 100% toward bonus wagering — game-specific contribution rates apply
• If wagering is not completed within the specified time after receiving a bonus, the bonus may be cancelled
• Multiple bonuses cannot be active at the same time unless specifically approved

5.3 VIP Program

k8999 has three VIP tiers:

• Bronze: Achievable through regular play — weekly cashback up to 0.4%
• Silver: Promoted upon passing Bronze — weekly cashback up to 0.8%
• Gold: Highest tier — weekly cashback up to 1.2%

k8999 reserves the right to change, suspend or cancel the terms of any bonus or promotion at any time. In cases of fraud or bonus abuse, the bonus and any related winnings will be forfeited.

6 Gaming Rules and Fair Play

6.1 Gaming Policy

All games on k8999 are fair and transparent. We use a Random Number Generator (RNG) that ensures unbiased results. All game outcomes are entirely random and are not predetermined.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and market. These limits are clearly displayed in the game interface. k8999 reserves the right to change betting limits at any time.

6.3 Technical Issues

If a game result is affected by a technical error or server disconnection, k8999 reserves the right to refund the bet for that round. The result recorded in the game record will be considered final. k8999 has the authority to void claimed winnings due to any technical issue.

7 Prohibited Activities

The following activities are strictly prohibited on the k8999 platform:

• Operating or creating multiple accounts
• Attempting to manipulate the bonus system or abusing bonuses
• Using the platform for money laundering or to clean funds from illegal sources
• Attempting to gain an unfair advantage using any software, bot or automated system
• Attempting to hack game code, intrude on the system or breach platform security
• Threatening, harassing or behaving improperly toward other users
• Using third-party accounts or payment methods
• Providing a false identity or using another person's identity

8 Account Suspension and Closure

8.1 k8999's Authority

k8999 may suspend or permanently close any account without prior warning in the following circumstances:

• In the event of a breach of any provision of these Terms
• On suspicion of fraud or improper activity
• In the event of failure to complete KYC verification
• If an account remains inactive for an extended period
• At the user's own request

8.2 Self-Closure of Account

You may request closure of your own account at any time through our support team. Before the account is closed, you will be given the opportunity to withdraw any valid balance subject to applicable terms.

9 Privacy and Data Protection

k8999 is committed to protecting your personal information. We use SSL encryption technology and store your data securely. Our full privacy policy is published separately and forms an integral part of these Terms.

Your personal information may be used for the following purposes:

• Account management and identity verification
• Transaction processing and payment verification
• Providing customer service and support
• Fraud prevention and security assurance
• Meeting legal and regulatory obligations

For more details, please read our Privacy Policy.

10 Limitation of Liability

k8999 accepts no liability for the following:

• Loss caused by internet disconnection or technical issues
• Loss caused by a fault or malware on the user's own device
• Delays caused by an error on the part of a third-party payment provider
• Any loss arising from incorrect information provided by the user
• If service is disrupted due to unforeseen circumstances (Force Majeure) such as natural disasters, government orders, etc.

Gaming on the k8999 platform is a recreational activity. The risk of losing money in gaming always exists and k8999 is not obligated to provide any compensation for such losses.

11 Responsible Gaming

k8999 firmly believes in responsible gaming. We encourage all our users to play within their limits. Gaming is for entertainment, not as a source of income.

• Set your own weekly or monthly limits for gaming
• Do not bet beyond your means
• Do not play games under the influence of alcohol or drugs
• Enjoy gaming as a healthy form of entertainment

If you feel dependent on gaming or think it is having a negative impact on your daily life, please contact our support team or read our Responsible Gaming page.

k8999 offers a Self-Exclusion service. You can contact us to take a temporary or long-term break from your account. This platform is intended for users aged 21 and above only.

12 Policy on Changes to Terms

k8999 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, we will publish a notice on the website or attempt to notify you via your registered email.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms. We recommend that you visit this page regularly.

13 Contact & Dispute Resolution

13.1 Support

k8999's customer service team is available 24 hours a day, 7 days a week via live chat in Bengali. Contact us for any questions, complaints, or assistance:

• Live Chat: Available directly on the website, 24/7
• Email: [email protected]

13.2 Dispute Resolution Process

In the event of any dispute, please contact our support team first. We strive to resolve all disputes fairly and promptly. If gaming records or server logs are applicable as evidence in any matter, they will be considered final.

We are committed to resolving any matters related to these terms through good-faith discussion. Answers to common questions can be found on our FAQ page.